FAQ
ORDERING AND PAYMENT
To place an order, browse our product catalogue, choose the items you want, and then click "checkout" to complete your purchase.
We accept various secure payment methods for your convenience like cards and UPI.
Your payment information is secure with us; we employ encrypted connections and stringent security protocols to safeguard your data.
SHIPPING AND DELIVERY
Delivery times range from 5 to 7 business days, depending on your location, ensuring you receive your order promptly.
Shipping costs are determined at checkout, factoring in your location, ensuring transparent and fair pricing.
If your order experiences delays or gets lost, please reach out to our customer support, and we'll provide swift assistance.
RETURNS AND EXCHANGES
If your order experiences delays or gets lost, please reach out to our customer support, and we'll provide swift assistance.
To be eligible for returns or exchanges, please initiate the process within 48 hours of receiving your order.
For guidance on returning or exchanging items, refer to our Returns & Exchanges page, which provides step-by-step instructions.
ACCOUNT AND SECURITY
To reset your password, you will need to click the “Forgot Password” link on the login page, and follow the instructions to recover your password.
We are committed to protecting your privacy at all times. To ensure that your personal information is protected on our website, we use higher security protocols.
We regret to inform you that once the order has been confirmed, it is not possible to change the delivery address. Ensure accuracy during checkout.
TOP QUERIES
Restocking depends on the availability of the product and the demand for it. Updates will be posted regularly or you can contact customer support.
Our company places a high emphasis on ethical sourcing and seeks to ensure that our products are made according to ethical principles. Refer to our ethics statement for more details.
enables independent sellers to sell their products online. Classicbuy does not interfere with the prices set by sellers. The same product may be sold by different sellers at different prices.
REFUND AND CANCELLATION
Modifications or cancellations of orders are not possible once the order is placed. It is very important that you review your order carefully before confirming it.
Please contact customer support as soon as possible with photos of the damaged item. You will be guided through the entire return process by our customer service team.
Refer to our "Refund & Exchanges" page for detailed information on our return policy. However, it takes 5-7 days to process any refund.
