Privacy Policy

Welcome to Classicbuy, where your trust is our top priority. In this Privacy Policy, we, SUPERINNOV ASSOCIATES PRIVATE LIMITED and its affiliates, outline how we collect, use, share, and protect your personal information when you engage with our website classicbuy.in. While certain sections of the platform are accessible without registration, it's important to note that our products and services are exclusively offered within India.

Your personal information is primarily stored and processed in India, subject to data protection laws that may differ from those in your location. By visiting our platform, providing your information, or using any of the products/services offered, you explicitly agree to abide by the terms and conditions outlined in this Privacy Policy, the Terms of Use, and relevant service/product terms and conditions. Furthermore, you consent to be governed by the laws of India, including those pertaining to data protection and privacy. If you do not agree with these terms, kindly refrain from using or accessing our platform. Your privacy and security are paramount to us at Classicbuy.

Data Collection

At Classicbuy, safeguarding your trust and ensuring the confidentiality of your information are paramount. This Privacy Policy articulates the manner in which we, Classicbuy and its affiliates, collect, use, and protect your personal information through our website, classicbuy.in. As you engage with our platform, avail our services, or interact with us in any capacity, we collect various details during the course of our relationship.

The information we gather includes, but is not limited to:

• Details provided during sign-up or platform usage, such as name, date of birth, address, phone/mobile number, email ID, occupation, and proof of identity or address.

• Additional information like PAN, GST number, government-issued ID cards/numbers, and Know-Your-Customer (KYC) details may be requested to determine eligibility for specific products, services, or events.

• Sensitive personal information such as bank account details, credit/debit card information, biometric data (facial features or physiological information for enhancing your shopping experience), and passwords.

• Shopping behavior, preferences, call data records, device location, voice, browsing history, and other information provided over time.

• Our objective in collecting this information is to deliver a secure, efficient, and tailored experience for you. This enables us to provide services and features that align with your needs, making your interaction with our platform smoother and safer. While you have the option to browse certain sections anonymously, providing personal information makes you identifiable to us.

We may track your buying behavior, preferences, and other provided information for demographic and behavioral research. This data is aggregated, ensuring anonymity, and may include details like the URLs you accessed, your computer browser information, and IP address.

Participation in our loyalty program or third-party loyalty programs involves the collection of personal details for rewards. Your transactions on our platform and third-party partner platforms will also contribute to this data pool, subject to the privacy policies of those partners.

Additionally

• Account setup or transactions may require additional information, such as billing address, credit/debit card details, or other payment instrument information.

• Messages posted on public forums, personalized messages, images, photos, gift card messages, chat rooms, or feedback/product reviews are collected and retained.

• Personal correspondence, emails, letters, or third-party correspondence about your platform activities are stored as necessary for dispute resolution, customer support, internal research, and problem troubleshooting.

• While some platform sections allow anonymous browsing, specific actions (e.g., placing an order, accessing online content/services, or event participation) may necessitate registration. Your contact information may be utilized for sending offers based on your preferences or previous orders.

You should exercise caution if you receive solicitations seeking sensitive personal information, such as passwords or financial information, claiming association with Classicbuy. We, along with our logistics partners, never request such information through unsolicited contacts. Your privacy and security are paramount, and we are committed to maintaining the confidentiality of your data.

Utilization of Personal Information

We leverage personal information to fulfill the services you request, striving to enhance your overall experience. Should we use your personal information for marketing purposes, rest assured, we provide you the option to opt-out of such communications. The purpose of using your personal information encompasses various aspects such as assisting sellers and business partners in order handling, dispute resolution, and troubleshooting. It aids in promoting a secure service, collecting payments, measuring consumer interest, and informing you about online/offline offers, products, services, and updates.

Your permission is sought for accessing text messages (SMS), instant messages, contacts, camera, photo gallery, location, and device information. This is done to send commercial communications, enhance your platform experience, and provide access to products/services offered by sellers, affiliates, partners, or lending partners. It's crucial to note that denial of permission may impact your access to these products/services.

In our commitment to continual improvement, demographic and profile data analysis is conducted to understand user activity on our platform. Additionally, your IP address is utilized for diagnostic purposes and to administer the platform. Periodically, we may invite you to participate in surveys, voluntarily seeking your input on personal information, interests, demographics, and preferences, aiding in tailoring your platform experience.

Cookies

Data collection devices, such as "cookies," are employed on specific platform pages to analyze web page flow, measure promotional effectiveness, and enhance trust and safety. Cookies, small files on your hard drive, assist in providing services without containing personal information. Exclusive features may rely on cookies, offering convenience by reducing password entry frequency. They also facilitate targeted information based on your interests.

Most cookies are "session cookies," automatically deleted at the season's end. You have the option to decline/delete our cookies, but this may limit certain platform features, requiring more frequent password re-entry. Additionally, third-party cookies may be encountered on certain pages, and we do not control their usage.

We use cookies from third-party partners, such as Google Analytics, for marketing and analytical purposes. Google Analytics helps us comprehend site usage, and you can learn more about their privacy practices and opt-out options on their platform.

Your privacy is crucial to us, and we are dedicated to using your personal information responsibly to enhance your overall experience on our platform.

Information Sharing

We may share your personal information internally among Classicbuy Group entities, corporate entities, and affiliates to grant you access to services and products, including deferred payment options. These entities and affiliates might engage in marketing unless you explicitly opt-out. Additionally, we may disclose personal information to third parties for various reasons such as providing access to services, complying with legal obligations, enforcing our user agreement, and facilitating marketing and advertising activities. This may also be necessary to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services.

In specific instances, personal and sensitive information may be disclosed to government agencies or authorized law enforcement entities if mandated by law or in good faith belief that such disclosure is reasonably necessary to respond to legal processes. We may also share personal information with law enforcement offices, third-party rights owners, or others in good faith to enforce our Terms or Privacy Policy, respond to claims of rights violations, or protect the rights, property, or safety of our users or the public.

In the event of a merger, acquisition, or business reorganization, we and our affiliates may share or sell some or all of your personal information with the involved business entity. The acquiring entity will be required to adhere to this privacy policy with respect to your personal information.

Links to Other Sites

Our platform contains links to external websites that may collect personal information. Classicbuy is not accountable for the privacy practices or content of these linked websites

Security Measures

To safeguard your personal information from unauthorized access, disclosure, loss, or misuse, we employ reasonable security practices and procedures aligned with international standards, recognized as one of the highest information security standards. While we utilize secure servers for account information access, the transmission of information is not entirely secure due to factors beyond our control. We continually update our systems with industry-standard security measures to protect against hacking or virus dissemination

By accessing the Platform, users acknowledge the security implications of data transmission over the internet and the World Wide Web, which cannot always be guaranteed as completely secure. Thus, inherent risks persist, and users are responsible for ensuring the protection of login and password records for their accounts.

Choice/Opt-Out

We offer all users the option to opt-out of receiving non-essential communications (promotional, marketing-related) from us after creating an account. If you prefer not to receive promotional communications, you can unsubscribe by clicking on the unsubscribe link in the email.

Use of Children Information

Our platform is intended for individuals who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under 18 years of age. If you provide information about children under 18, you affirm that you have the authority to do so and permit us to use the information per this Privacy Policy.

Data Retention

We retain your personal information for a period not exceeding the purpose for which it was collected or as required by applicable law. Data may be retained for legal obligations, compliance with statutory or regulatory requirements, fraud prevention, defense against legal claims, or other legitimate purposes. Anonymized data may be retained for analytical and research purposes.

Your Rights

We ensure the accuracy and currency of your processed personal information and provide means for you to access, correct, and update it through platform functionalities. Certain non-mandatory information can be deleted by accessing the Profile and Settings sections on our website. You may withdraw your consent by writing to us at the provided contact information, specifying "for withdrawal of consent" in the subject line. Withdrawal won't be retroactive and will comply with this Privacy Policy, related Terms of Use, and applicable laws. Withdrawal of consent may impact your access to the platform or restrict service provision as necessary. Verification may be required before acting on your request.

Consent

By accessing our platform or providing your information, you express your consent to the collection, use, storage, disclosure, and processing of your information (including sensitive personal information) on the platform, aligning with this Privacy Policy. If you disclose personal information about others, you confirm having the authority to do so, allowing us to use the information as outlined in this Privacy Policy. When providing personal information on the platform or partner platforms, you consent to us (including corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and third parties) contacting you via SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy. You have the option to withdraw previously provided consent by writing to the Grievance Officer at the provided contact information, indicating "Withdrawal of consent for processing personal information" in your communication's subject line. Requests will be verified before action is taken. Withdrawal of consent is not retroactive and follows the terms of this Privacy Policy, related terms of use, and applicable laws. In case of consent withdrawal, we reserve the right to restrict or deny the provision of services for which we consider the information to be necessary.

Changes to this Privacy Policy

Periodically review our Privacy Policy for updates. We may modify this Privacy Policy to reflect changes in our information practices. Significant changes will be notified by updating the last updated date, posting notices on the platform, or sending emails when required by applicable law.

Queries

If you have questions, concerns, or complaints regarding the collection or usage of your personal information under this Privacy Policy, please contact us using the provided contact information.